1. Introduction
Crown Voyages Pvt Ltd (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website or our travel-related services.
Crown Voyages Pvt Ltd is a Maldives-based travel company operating under Crown Voyages Limited (Hong Kong) for international representation and marketing support.
By using our website www.crownvoyages.com or submitting personal data, you agree to the terms of this Privacy Policy.
2. Who We Are
Crown Voyages Pvt Ltd
Registered in: Republic of Maldives
Head Office: Malé, Republic of Maldives
Representative Office: Crown Voyages Limited, Hong Kong SAR
Email: reservations@crownvoyages.com
WhatsApp: +960 940 1100
Website: www.crownvoyages.com
We specialize in Maldives resort bookings, flights, transfers, and personalized travel packages.
Payments for bookings are securely processed through the Bank of Maldives (BML) Payment Gateway.
3. Information We Collect
We may collect and process the following types of information:
- Personal details: Full name, nationality, contact number, and email address.
- Booking information: Resort name, travel dates, room type, number of guests, and preferences.
- Payment details: Cardholder name, card number, and billing address (processed securely via the BML Payment Gateway).
- Technical data: IP address, browser type, device information, referral source, and website usage patterns.
- Communications: Any emails, WhatsApp messages, or inquiries sent to us.
We collect data directly from you or automatically through cookies and analytics tools.
4. How We Use Your Information
Your personal data is used solely for legitimate business purposes, including:
- Processing and confirming travel bookings.
- Issuing invoices, receipts, and payment confirmations.
- Responding to inquiries and providing customer support.
- Sending booking updates, resort confirmations, and travel information.
- Marketing communications (only if you opt-in).
- Compliance with legal and tax obligations in the Maldives and Hong Kong.
- Improving our services, website experience, and communication efficiency.
We will not sell, rent, or trade your information to any third parties.
5. Payment Processing via Bank of Maldives (BML)
5.1 All credit/debit card payments made through our website are processed securely via the Bank of Maldives Payment Gateway.
5.2 BML employs SSL encryption and fraud prevention systems to protect sensitive payment data.
5.3 We do not store or have access to your full card details — only the transaction reference and confirmation data required for recordkeeping.
6. Sharing Your Information
We share your personal data only when necessary to complete your booking or comply with legal obligations:
- Resort and airline partners: To confirm reservations and arrange transfers.
- Payment providers: Bank of Maldives and authorized payment processors.
- Professional partners: Only those required to fulfill travel-related services.
- Regulatory bodies: If required by law, court order, or government authority.
All partners are required to protect your information and use it only for the intended purpose.
7. Data Retention
We retain personal data for as long as necessary to fulfill the purposes stated in this policy:
- Booking and payment data: up to 3 years from the transaction date.
- Marketing communications: until you unsubscribe or withdraw consent.
- Legal, accounting, or tax records: as required by Maldives law.
Once the retention period expires, data is securely deleted or anonymized.
8. Data Security
We take appropriate administrative, physical, and technical measures to protect your information, including:
- SSL encryption for data transmission.
- Restricted access to customer data.
- Secure data storage and system monitoring.
- BML-compliant payment encryption protocols.
Although we strive to use industry-standard safeguards, no system is 100% secure.
You acknowledge that the transmission of data online is at your own risk.
9. Your Rights
You have the right to:
- Access your personal data we hold.
- Request correction or deletion of inaccurate information.
- Withdraw consent for marketing communications.
- Request restriction or object to certain processing activities.
To exercise your rights, please contact us at reservations@crownvoyages.com.
We will respond within a reasonable timeframe in accordance with applicable law.
10. Cookies and Analytics
10.1 Our website uses cookies to improve functionality and user experience.
10.2 We use Google Analytics and Meta Pixel to understand website traffic and visitor behavior.
10.3 Cookies may collect anonymous data such as IP address, session duration, and page visits.
You can manage or disable cookies through your browser settings.
For details, please review our Cookie Policy.
11. Third-Party Links
Our website may contain links to third-party websites (such as resorts, airlines, or marketing partners).
We are not responsible for the privacy practices of these websites.
We encourage you to review their privacy policies before providing personal data.
12. International Data Transfers
Data may be transferred between our Maldives and Hong Kong offices, and to service providers located in other countries.
We take steps to ensure that such transfers comply with applicable data protection laws and maintain adequate safeguards.
13. Policy Updates
Crown Voyages may update this Privacy Policy periodically to reflect operational or legal changes.
Revised versions will be posted on this page with the updated effective date.
In the event of major changes, we may notify users via email.
14. Contact Us
Crown Voyages Pvt Ltd
Malé, Republic of Maldives
Representative Office: Crown Voyages Limited, Hong Kong SAR
Email: reservations@crownvoyages.com
WhatsApp: +960 940 1100
Website: www.crownvoyages.com