Refund & Cancellation Policy

A non-refundable deposit of 20% of the total booking value is required at the time of confirmation. This deposit secures your reservation with the resort and covers administrative costs incurred on your behalf.

The remaining balance is due no later than 45 days before your departure date. Failure to settle the balance by this date may result in automatic cancellation without refund of the deposit.

If you wish to cancel your booking, please notify us in writing as soon as possible. The following cancellation schedule applies based on the number of days prior to your scheduled departure:

All cancellation fees are calculated on the total booking value, inclusive of accommodation, transfers, and any included excursions or packages.

We understand that plans can change. You may request modifications to your booking — including travel date changes or resort substitutions — subject to availability and the following conditions:

• Modifications requested 45+ days before departure are processed free of charge (any fare difference applies).
• Modifications within 44 days of departure are treated as a cancellation of the original booking and a new booking, subject to applicable cancellation fees.
• Resort substitutions are subject to availability and may incur a price difference.

In the unlikely event that we must cancel your booking due to circumstances beyond our control (force majeure, resort closure, or similar), we will:

• Offer a full refund of all amounts paid, or
• Provide an alternative booking of equivalent or higher value at no extra cost.

Crown Voyages shall not be liable for any incidental costs such as flights, visas, or travel insurance premiums in such circumstances.

Failure to arrive at the resort on the confirmed check-in date without prior written notice will be treated as a no-show. No refund will be issued, and unused nights cannot be carried forward or transferred.

If you choose to depart before your confirmed check-out date, no refund will be issued for unused nights. We recommend purchasing comprehensive travel insurance that covers curtailment.

We strongly recommend that all guests purchase comprehensive travel insurance at the time of booking. Insurance should cover, at minimum:

• Trip cancellation and curtailment
• Medical expenses and emergency evacuation
• Baggage loss or delay
• Flight delays and missed connections

Crown Voyages cannot be held responsible for losses that would have been covered by appropriate travel insurance.

Approved refunds are processed within 10–14 business days of the cancellation confirmation date. Refunds are issued to the original payment method. Processing times may vary depending on your bank or card provider.

Any bank charges or currency conversion fees incurred during the original transaction are non-refundable.

Neither party shall be held liable for failure to perform obligations under these terms where such failure results from circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government travel restrictions, acts of war, or civil unrest.

In such events, Crown Voyages will work in good faith to offer rebooking options or the best available refund given the circumstances.

Crown Voyages reserves the right to update this policy at any time. The version in effect at the time of your booking confirmation shall apply to your reservation. We encourage you to review this page before confirming a new booking.