Terms & Conditions

In these Terms & Conditions:

• "Crown Voyages", "we", "our", or "us" refers to Crown Voyages, a Maldives-based travel company.
• "Guest", "you", or "your" refers to any person who accesses this website or makes a booking through our services.
• "Booking" means any confirmed reservation for accommodation, packages, transfers, or ancillary services arranged through Crown Voyages.
• "Services" means all travel planning, booking, and concierge services provided by Crown Voyages.

By using this website, submitting an enquiry, or confirming a booking, you agree to these Terms & Conditions in full. These terms apply to all guests, including those browsing without making a reservation.

We reserve the right to amend these terms at any time. The version published on this page at the time of your booking confirmation shall govern your reservation.

A booking is only confirmed once Crown Voyages has issued a written confirmation and a deposit has been received. Verbal or informal agreements do not constitute a confirmed booking.

You are responsible for ensuring all information provided at the time of booking — including guest names, travel dates, and passport details — is accurate. Any corrections required after confirmation may incur amendment fees charged by the resort or airline.

Bookings are made on behalf of all guests named in the reservation. The lead guest accepts these terms on behalf of all travelling parties.

All prices are quoted in the currency stated at the time of enquiry and are subject to change until a booking is confirmed and a deposit received. Price changes arising from currency fluctuations, supplier rate changes, or errors will be communicated before confirmation.

• A non-refundable deposit of 20% of the total booking value is required at confirmation.
• The remaining balance is due no later than 45 days before departure.
• Failure to pay the balance by the due date may result in automatic cancellation without refund of the deposit.

Crown Voyages accepts bank transfers and major credit/debit cards. Any bank charges or currency conversion fees are the responsibility of the guest.

Cancellations must be submitted in writing to Crown Voyages. Cancellation fees apply based on the number of days prior to departure, as detailed in our Refund & Cancellation Policy.

No refund is available for no-shows, early departures, or unused services once travel has commenced.

Guests are solely responsible for ensuring they hold valid travel documents for the duration of their trip, including:

• A passport valid for at least six months beyond the return date
• Any visas or entry permits required for the Republic of Maldives or transit countries
• Any health certificates, vaccination records, or medical clearances required for travel

Crown Voyages accepts no liability for guests denied boarding or entry due to inadequate travel documentation.

Crown Voyages acts as an agent for third-party resorts, airlines, and transfer operators. While we exercise care in selecting our partners, we are not responsible for the acts, omissions, or negligence of any third-party supplier.

Resort facilities, inclusions, dining options, and service standards are subject to change by the resort without notice. Crown Voyages will communicate any material changes we are made aware of prior to your departure.

Special requests — such as dietary requirements, room preferences, honeymoon decorations, or accessibility needs — will be conveyed to the resort on your behalf. We cannot guarantee that all requests will be fulfilled, and special requests do not form part of the contractual agreement.

Comprehensive travel insurance is strongly recommended for all guests and should be arranged at the time of booking. Your policy should cover, at minimum, trip cancellation, medical expenses, emergency evacuation, and baggage loss.

Crown Voyages cannot be held responsible for any losses that would have been covered by adequate travel insurance.

Crown Voyages shall not be liable for failure to perform any obligation where such failure is caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, acts of war, or civil unrest.

In such circumstances, we will make reasonable efforts to offer alternative travel arrangements or the best available refund given the situation.

If you experience a problem during your holiday, please raise it immediately with the resort or service provider concerned to allow the opportunity to resolve the issue on the spot.

Any unresolved complaints must be submitted to Crown Voyages in writing within 28 days of your return date. We will acknowledge receipt within 5 business days and aim to resolve all complaints within 28 days of acknowledgement.

Crown Voyages' total liability to you in connection with any booking shall not exceed the total amount you paid for that booking. We shall not be liable for any indirect, consequential, or punitive losses including lost profits, loss of enjoyment, or emotional distress.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Attempt to gain unauthorised access to any part of the website or its systems
• Transmit any harmful, offensive, or unsolicited content
• Reproduce, distribute, or commercially exploit any content without prior written consent

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Maldives. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of the Maldives.